Privacy Policy

Privacy Policy

This is the privacy notice of Lula’s Luxury Homeware Limited, a company incorporated in England and Wales with company registration number 13590335, our registered office is at The Old Granary, The Square, Sheffield, South Yorkshire, S26 5QN. Lula’s Luxury Homeware Limited trades on this website www.scentedluxe.co.uk under the trading name of Scented Luxe. In this Privacy Policy, "Scented Luxe”, "we", "our", or "us" refer to Lula’s Luxury Homeware Limited.

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

• Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
• We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
• We will only retain personal information as long as necessary for the fulfilment of those purposes.
• We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
• Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
• We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorised access, disclosure, copying, use or modification.
• We will make readily available to customers information about our policies and practices relating to the management of personal information.
• We make use of cookies to advertise to previous visitors of the website, combined with your purchase history. These remarketing cookies are used by third parties (including Google) to show our ads on websites other than our own.
• You can easily opt-out of Google’s use of cookies by visiting the Google Ad Settings page.
• You can also choose to opt-out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt out page.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

GDPR

Scented Luxe is committed to protecting and respecting your privacy. We work to keep our policies in line with the latest legislation. (GDPR)

What information do we collect?

We do not collect personal information from our users, unless that information is necessary. When ordering or registering on our site, as appropriate, we may collect the following information:

• Information submitted in forms i.e. name, email address, mailing address, contact number

• If you contact us, we may keep a record of correspondence

• Details of transactions through our site and of the fulfilment of your orders

• Details of your visits to our site including, but not limited to, traffic data, resources accessed, behaviours and patterns or otherwise.

You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To personalise your experience onsite (your information helps us to better respond to your individual needs)

• To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)

• To produce targeted, relevant and personalised adverts on external platforms such as Facebook & Instagram

• To measure or understand the effectiveness of advertising we serve to you and others

• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)

• To process transactions and deliver your goods

• To administer a contest, promotion, survey or other site feature

• To contact you periodically via a number of methods

If you have given us the consent to do so, we may contact you by telephone, email, SMS and post notifying you of products or special offers that may be on interest to you.

The data you provide will be used for the purpose stated at the time of collection i.e. for the fulfilment of your order should you need to be contacted with regards to an unforeseen issue or for newsletters if you have chosen to receive these when you placed your order or signed up via the form on our website.

In all of our communication to you we will offer you the option to opt-in or opt-out.

In the event that you do not wish to be contacted for such purposes, please ensure that you do not tick the appropriate box as you go through the registration or checkout process. You may unsubscribe from our contact list at any time by logging into your account to update your marketing preferences, or click the unsubscribe link that can be found in the footer or any of our marketing emails.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential.

Do we use cookies?

Yes; Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Scented Luxe may retain customer personal data for periods of time for legal, audit and compliance purposes and to the extent required by Applicable Laws, for such period as required by Applicable laws. Scented Luxe shall ensure the confidentiality of all such customer personal data is only retained and processed as necessary for the purpose specified (legal, audit or compliance).

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy you may contact us via our live chat, by sending an email to hello@scentedluxe.co.uk or by calling 0333 358 3505. Alternatively, you can write to us at Scented Luxe, The Old Granary, The Square, Sheffield, South Yorkshire, S26 5QN.